Client Service
Perhaps the most important thought in regard to service is that we strive to treat others as we would like to be treated. Or, put another way, our objective should be to help the client act and decide as they would if they knew what we know. We believe that subject matter expertise is important, but as with any profession, a knowledge base must be fully employed to be effective for clients.
Turnaround Time and Delivery Services
Completing the Assignment
Resources
Fees
Our primary goal with regard to fees is to ensure that our services provide value to our clients at a reasonable cost in relation to the marketplace of legal services. After 26 years, we have a developed sense of the fees charged by our competition.
Our fees may be fixed, set within a range, or based upon hourly rates. Many basic or intermediate estate planning services, for example, lend themselves to a range of fees set and honored because the range of services is known and predictable. On the other hand, more advanced estate planning, or business related services, may best be conducted according to hourly rates. As a particular engagement becomes defined, the hours needed can be estimated and established within a range. Then, too, as more parties are involved, the ability to predict cost becomes more difficult. For example, a business transaction necessarily means that the party on the other side of the transaction adds input and their advisers create issues that require time to be handled.
However structured, we aim to have our fees be fair and in line with value provided. We are also interested in building client relationships over a longer time, rather than for a single transaction or service.
Clients occasionally assume that a particular attorney’s lower hourly rate is a “better deal” than if a rate is higher. That may be the case if the attorney providing the service is overqualified for a particular activity. We try to match the skills and ability of the attorney (or paralegal) with the requirements of a successful engagement for the client. An experienced attorney can avoid unnecessary research or false starts, and can more quickly assess necessary actions on the client’s behalf. Perhaps even more important is the ability of a veteran practitioner to recognize either traps or opportunities not apparent to one who is less specialized. By the same token, we strive to delegate so that the person selected to complete a given task is the one nonetheless competent, at the least billing rate.
Many straightforward estate planning matters are easily delegated. On the other hand, more complex planning or direction of a business transaction requires careful assignment of duties according to what the circumstances demand.
When billing by hourly rates is appropriate, we strive to spend more time on issues vital to achieving broader objectives. In other words, we aim to spend a dollar’s worth of time on dollar-sized issues and a dime’s worth of time on dime-sized problems.